FAQs & How to Book

No. Standard taxis only take you from kerb to kerb. Garden City Companion is a companion driving service. Claudele meets you at your front door, walks with you to the car, stays by your side during your appointment or errand if desired, and ensures you are safely back inside your living room before she departs.

Absolutely. A large number of our bookings are made by adult children who work or live out of town. We can handle all communication with you, text you when your parent is safely home, and send the invoice directly to your email.

We cover the entire Christchurch city area, including surrounding suburbs like Rangiora, Kaiapoi, Rolleston, and Lincoln by prior arrangement.

We use a modern, exceptionally clean, and highly reliable vehicle. It is regularly serviced, features a high seating position for easy entry and exit, and has a spacious boot to easily accommodate walkers, wheelchairs (foldable), and grocery bags.

Yes! We are entirely pet-friendly. We can transport your dog, cat, or small pet safely to the vet, groomer, or a family member's house.

Yes. Claudele has a 30-year unblemished safe driving record, is a 20-year AA member, and holds a current First Aid certification. Garden City Companion carries full commercial transport and liability insurance.

Yes, absolutely! We are happy to transport clients who use walking frames, folding walkers, or manual wheelchairs.

• Equipment Storage: Our vehicle has a spacious boot with plenty of room to safely load, secure, and transport your mobility equipment.

• Hands-on Help: Claudele will gladly handle all the heavy lifting, loading your walker or wheelchair into the boot at the start of the trip and setting it up for you when you arrive

We highly recommend booking at least 24 to 48 hours in advance to secure your preferred day and time. However, if you have an urgent last-minute appointment, give us a call and we will always do our absolute best to fit you in.

We completely understand that health needs, appointment times, and plans can change unexpectedly.

• Standard Cancellation: There is no fee if you cancel or reschedule your booking at least 2 hours before your scheduled pickup time.
• Late Cancellation: Cancellations made with less than 2 hours’ notice may incur a flat $30.00 fee to help cover scheduling and vehicle preparation costs.
• How to Cancel: Please call or text Claudele directly as soon as you know your plans have changed so we can reassign the time slot to another client.

We aim to make payments as simple as possible. You can pay inside the vehicle via EFTPOS or Credit Card at the end of your trip. For regular clients, we can also set up a weekly internet banking invoice.